Cancellation and Refund Policy

At AlpKid Capital Private Limited, we strive to provide the best services to our clients. However, if there is a need to cancel a service or request a refund, we have outlined the conditions and processes below. Please read them carefully to understand how cancellations and refunds are handled.

Cancellation Policy

You may request a cancellation of services under the following conditions:

• Requests for cancellations must be made in writing and sent via email to our customer support at support@alpkid.com.
• Cancellations are only allowed before the service is rendered. Once the service has started or been delivered, no cancellation requests will be entertained.
• For subscription-based services, you may cancel the subscription within the first 7 days of signing up for a full refund. After this period, cancellations will be accepted, but refunds will not be provided for the remaining subscription period.
• Cancellation requests for one-time payments or consultancy services must be submitted at least 48 hours before the service is scheduled to begin.

Refund Policy

Refunds will be processed in the following cases:

• If a cancellation request is approved before the service begins, a full refund will be issued within 7-10 business days to the original payment method.
• If the cancellation request is made after the service has begun, no refunds will be issued.
• In case of any technical error on our side that prevents us from providing the service, you will be eligible for a full refund, regardless of the cancellation timing.

Non-Refundable Services

The following types of services are non-refundable:

• Digital services or consultancy services that have already been delivered or are in progress.
• Subscription services that have passed the initial 7-day cancellation window.
• Custom services or special requests made specifically for the client.

Refund Process

Once a cancellation request is approved, the refund process will be initiated. The refund will be credited to your original payment method within 7-10 business days. If there are any delays, you may contact our support team at support@alpkid.com.

Changes to the Cancellation and Refund Policy

We reserve the right to update or modify this cancellation and refund policy at any time without prior notice. It is recommended to review this policy periodically to stay informed of any changes.

If you have any questions or need further clarification regarding our cancellation and refund policy, feel free to contact our support team at support@alpkid.com.